• Duration

    1 Hour

  • CE Units

    1 Unit




    Team Communication & Conflict Resolution Chairside 

    An elective course covering the communication frameworks dental teams use chairside, the roots of workplace conflict, and a structured process for resolving it professionally.

    • Why clear communication is a patient-safety issue, not just a courtesy

    • Structured tools: SBAR, closed-loop communication, and CUS

    • Running a daily huddle that actually improves the day

    • Where team conflict comes from, and the five ways people respond to it

    • A direct, professional script for raising an issue before it festers

    • When to escalate, and how to document and follow up



    Exam : 20 multiple-choice questions covering all course sections
    Passing score: 75% (15 of 20) — retakes recommended if not passed on first attempt
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    Communicate Better Chairside

    Learn chairside communication tools, understand what fuels conflict, and follow a clear process to resolve issues professionally in your dental team.
    Team Communication & Conflict Resolution
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