• Duration

    1 Hour

  • CE Units

    1 Unit




    Handling Difficult Chairside Moments

    An elective course covering recognition, response, and the RDA’s role in the difficult chairside moments most likely to occur in a dental practice.

    • Why difficult moments are inevitable, and why how you handle them matters

    • Recognizing early warning signs before a moment escalates

    • The RDA’s role and scope when supporting a hard conversation

    • The L-E-A-P response framework used across every difficult moment

    • Practical language for treatment pushback, bad news, and frustration

    • When to get help, and how to document what happened


    Exam : 20 multiple-choice questions covering all course sections
    Passing score: 75% (15 of 20) — retakes recommended if not passed on first attempt
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    1 CE Unit elective course

    Handle Chairside Moments

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